Is a physical delivery the same cost for every location - near or far?
Can I track my order delivery to Australia?
Can I track my order delivery to another country?
Should I worry if my delivery is slow to arrive?
Do you offer free shipping for Australian orders?
YES. Free shipping is available for addresses in Australia where the order value is over A$75 - this is generally an order for 2 physical items.
Do you offer free shipping for International orders?
NO. Our approach for international orders is to keep the shipping charge low, but it is not free.
How quickly will I receive my order for a digital resource?
Immediately. After payment you will receive a link to receive your digital resource by Instant Download. This link will be active for 30 days.
I'm an optical wholesaler. Can I buy these products at a lower cost?
Can a School of Optometry obtain Hanks Eye Charts or Books for free?
YES. To support eyecare education, we provide eye charts and books at No Charge for use in registered Schools of Optometry. To apply, send your specific request to firstname.lastname@example.org including your institution's official email signature
Can I get a volume discount for a multiple of the same item?
In particular, The Optometry Team was written with the intention that each staff member would have their own copy to use as a workbook and refer to in the future as their job experience developed. To get a quote for orders of multiple copies send an email to email@example.com.
Can I get a volume discount for a multiple of different items?
YES for Australian orders - we offer free shipping for orders over $75. This is generally 2 items or more.
Can I place an order for payment on invoice?
How secure is my payment when I use the Store on this website?
Can I pay for these items in USD, EUR or GBP?
YES. By using your credit card the charge will be received in your local currency. Our prices are set in Australian Dollars (A$ or AUD) and this will be converted to your local currency subject to the exchange rate at the time.
How long does it take to receive my download?
After your purchase of a digital download on this website you will immediately receive a link for your download.
After purchasing a download, can I share it with my colleagues?
The digital product is solely for the use of the person who purchased it. It may be used in their business, but it is protected by copyright and may not be distributed or shared with other people.
After purchasing a download, how many times can I download it?
You will receive a link for your download. This will be active for 30 days and 3 download attempts in that period.
Can I print the downloads, or can I only view them on a screen?
All of our downloads are suitable for printing. They are printable PDF files, so you have the option of reading them on-screen or as a paper document.
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