YES, for the cost is the same for everywhere in just TWO POSTAL REGIONS - Australia and Rest Of The World. We have deliberately set the delivery charge at a low cost, regardless of the particular location in those regions.
The cost is then reasonable for local deliveries, while keeping the resources as affordable as possible in more distant locations.
AUSTRALIA - YES. Free shipping is available for addresses in Australia where the order value is over A$50 - **TIP** Order a set of Near Charts and 1 download to get FREE shipping on the charts.
INTERNATIONAL - NO. Our approach for international orders is to keep the shipping charge low, but it cannot be free.
Of course, free delivery applies for all downloads purchased in all countries.
YES. Your physical order will be sent using the "Red Bag" system of Australia Post, including tracking for your delivery.
When your order is sent we will email you a shipping confirmation along with this tracking number. Updates are then available on the Australia Post website: https://auspost.com.au/mypost/track
Most physical orders are delivered in 5 to 7 days within Australia. If your order is for a digital resource, you will receive an email with a link to receive your download.
YES. We lodge all orders as small parcels with Australia Post. For most countries this includes a Tracking Number that can be followed online. The final delivery time will be result of their logistics and the infrastructure in the destination country.
The result is that most orders are delivered in 10 to 20 days internationally. (Of course, orders for digital resources are delivered immediately by download).
NO. Firstly remember that we use a lower cost delivery option through Australia Post. This is to keep costs down, but it is not as fast as a courier would be - that's just the reality of the trade off between time and money.
If your parcel has still not arrived in the timeframes described above, please contact us by email and we will be pleased to make enquiries from our side.
Since we retired from the operation of our optometry business, we manage the sale and shipping of these resources ourselves.
From time to time we travel overseas, including visits to countries where optometry is developing and the students who have received our scholarships. At these times we simply cannot process the shipping of physical orders like books and charts, so they are temporarily removed from sale on the website.
Physical Products will then be available again when we return, or Digital Products are available at all times for delivery by instant download.
Select FAQ category . . .